Why Communication With Your Airbnb Guests Is So Important

Why Communication With Your Airbnb Guests Is So Important

The main concern that most people have about Airbnb is that they will not be welcomed appropriately upon arrival. Guests are fraught with innumerable concerns and questions.

Will my host be on site when I arrive? Will he answer my phone calls? Will he be thoroughly prepared for my stay?

Truth be told, these fears are completely understandable. Why? Because most travelers are accustomed to staying at corporate style accommodations, i.e. hotels.

When you stay at a hotel, you know that a solid infrastructure exists to guarantee that your needs are met. There will always be somebody at the front desk to let you into your room. There will always be someone at the front desk if you have a problem. There will always be someone in the kitchen in case you get hungry during your stay.

With Airbnb, these assurances do not exist. There is simply one independent homeowner who is providing access to his space. A traveler’s worst nightmare is to show up at an accommodation to find a locked door and an unresponsive host.

So how can hosts pre-empt this fear? The answer is communication. This starts the moment the potential guest makes an inquiry. Respond quickly and politely. Once the booking is made, send your guest a welcome email. Ask your guests what time they want to check-in and how they will get to your apartment. My welcome email is as follows:

Dear John,

Thank you for your booking! I’m looking forward to hosting you and I’m sure you will have an unforgettable time in Amsterdam.

I will send you all the information you need to ensure a perfect stay, including:

• Details on how to get to my apartment • Instructions on how to use the electronics and appliances

• A local guide with plenty of insider recommendations for hot spots in my neighborhood